FAQs

Once you book your order via our website, you will be able to receive your pre-paid postage label.

Afterwards, once you remove all of your personal details from the device, you can package it safely and post it back to us with the provided pre-paid label.

We will then confirm receipt of your device & test it - Once complete, we will instruct payment the very same day! 

To send your device in to us, simply:

Print a pre-paid Royal Mail shipping label from home which can be generated by clicking here, which will take you to our section of the Royal Mail website.

If you don't have a printer at home, you have the option to download a QR code to your phone. The QR code will be downloadable once you have generated a free Royal Mail label by clicking here. Take your parcel to the Post Office or your local Delivery Office and simply show the QR code to a staff member. They will scan the QR Code from your phone which will allow their system to print the shipping label for you to stick to the package free of charge. Make sure you have the Device boxed up ready for the shipping label to be stuck on. The Post Office/Delivery Office will not provide you with the packaging.

There is no need to worry, if you don't have a printer getting your item(s) to us is still easy:

If you don't have a printer at home, you have the option to download a QR code to your phone. The QR code will be downloadable once you have generated a free Royal Mail label by clicking here. Simply show the QR code to a staff member at your local Post Office or Royal Mail Customer Service Point. They will scan the QR Code from your phone which will allow their system to print the shipping label for you to stick to the package free of charge. Make sure you have the Device boxed up ready for the shipping label to be stuck on. The Post Office & Royal Mail Customer Service Point will not provide you with the packaging.

Your quote will be dependent on the device's condition - If your device has any signs of usage (light scratches, scuffs etc) then providing a box will not make a difference as only Grade 1 (immaculate condition) device's require a box & original accessories to come in.

Please send in the charger & any accessories necessary for the device to be fully functional - cases & accessories like headphones/speakers are not required. However, we can purchase these items from you seperately by finding the item on our website or requesting a quote via our Contact Us form.

•No damage to the outer case (no cracks, dents or chips).

•A fully working operating system (software).

•Battery health of at least 90%.

•Be fully functional with all parts including system software.

•Have working home button / fingerprint sensor / Wi-Fi / camera / video.

•Make / Receive calls.

•Have a functional battery so it holds its charge.

•Must include the original box, inserts & accessories in perfect condition.

•Be removed from any iCloud / Samsung / Google Accounts.

Devices under the "Good" Condition need to meet all the following criteria.

•No water or liquid damage.

•The devices need to turn on and off, with all buttons working.

•Have a working touch screen (small scratches accepted)

•Be fully functional with all parts inc. system software

•Have working home button / fingerprint sensor / WiFi / camera / video

•Make / Receive calls

•Have a functional battery so it holds charge (80%+ battery health)

•Be removed from any iCloud / Samsung / Google Accounts

•Cannot have a display showing signs of cracks, white spots, screen burn or discolouration.

A "Good" Conditioned device can have:

•Light scratches to screen or outer housing (no cracks, chips or dents)

•Cannot have a display showing signs of white spots, screen burn or discolouration

•A battery health above 80% - no batteries with faults, warnings or blows.

•A fully working operating system (software).

•Any battery health, but no batteries with faults, warnings or blows.

•Be fully functional with all parts including system software.

•Have working home button / fingerprint sensor / Wi-Fi / camera / video.

•Make / Receive calls.

•Be removed from any iCloud / Samsung / Google Accounts.

An "Average" Conditioned device can have:

•Heavy wear and tear including scratches, chips, dents and damage to the outer housing but no cracks.

•Any battery health, but no batteries with faults, warnings or blows.

Devices under the "Faulty" Condition could have some of the following criteria:

•Water or liquid damage.

•Cracked screen, rear camera lens, housing torch or other parts.

•Heavy wear and tear.

•Message showing that battery requires service in the settings, battery menu (iPhone only).

•Phone display with any signs of cracks, white spots, screen burn, discolouration or heavy scratches.

•Locked to a Non-UK network.

Please keep in mind that in order to accept "Faulty" devices, they need to meet the following:

•Be in one piece and not have any missing parts or components.

•Have working power on function (we cannot accept a device that cannot be tested).

•Be removed from any iCloud / Samsung / Google Accounts.

*Please note: we cannot buy your phone if it is missing components or is bent, crushed or snapped in half.

The item must be in good to pristine condition & come with all of the necessary accessories. This includes the original box, all inserts, wires & original controller in the same colour. All the accessories must be in good to perfect condition. If any of these criteria are not met, unfortunately it cannot be deemed as Boxed. 

Please ensure all items are cleaned prior to sending them in as BS Exchange holds the right to refuse purchase based on their sanitary condition. Please note that any item BS Exchange believes to be counterfeit will be refused & sent back.

The item must be in good to pristine condition & come with all of the necessary accessories. This includes the original controller in the same colour & wires. All the accessories must be in good to perfect condition. The box is not required. If any of these criteria are not met, unfortunately it cannot be deemed as Unboxed. 

Please ensure all items are cleaned prior to sending them in as BS Exchange holds the right to refuse purchase based on their sanitary condition. Please note that any item BS Exchange believes to be counterfeit will be refused & sent back.

The item will be in good to poor condition & come with all necessary accessories in order for the device to be fully functional (any controller). The item can have cosmetic damage such as scratches/dents/chips but it must be fully functional. The item should not have any cracks or missing chassis. The box is not required.


Please ensure all items are cleaned prior to sending them in as BS Exchange holds the right to refuse purchase based on their sanitary condition. Please note that any item BS Exchange believes to be counterfeit will be refused & sent back.

Currently, Member Rates are applied independently of other promotions. However, your bonus of up to 10% extra cash will always be added to your eligible sale orders.

At BS Exchange, Member Rates are our way of rewarding loyalty.

Members receive an exclusive bonus of up to 10% extra cash on all future sale orders throughout the calendar year. It’s our way of saying thank you for choosing us!

Member Rates are valid for the entire calendar year in which you qualify.

Each year, eligibility resets on January 1st, and you’ll need to complete a new sale order to regain entitlement for that year.

On each product listing, you’ll see two prices: the Cash Rate and the BSE Member Rate. The BSE Member Rate reflects the additional bonus of up to 10% extra cash you’ll receive as a member.

Members can receive up to 10% EXTRA cash on all future sale orders. The exact bonus varies depending on the value of the product and order.

p.s. our standard Cash Rate already beats most retailers buy-in prices!

Yes, Member Rates apply to all product listings where the BSE Member Rate is displayed. Simply check each listing to see your exclusive bonus.

The process couldn’t be easier!

Once you’ve completed your first sale order, Member Rates are automatically applied to all future purchases. Simply browse product listings, and you’ll see the BSE Member Rate displayed.

Completing your first sale order automatically qualifies you for Member Rates. No extra steps, no hassle!

Eligibility is simple! Once you’ve completed a sale order with BS Exchange, you’re automatically entitled to Member Rates on all future purchases for the remainder of the calendar year.

There is no need to worry as, before the processing of your payment, you will receive an automated email that will let you confirm the bank details you entered.

If you don't receive this or believe you have made a mistake, feel free to contact our Customer Support team at support@webse.co.uk, so that they can change them for you.

Please keep in mind that even though we process all of our payments within 24 hours, depending on your financial institution it can take up to 48 hours for the payment to become available in your bank account.

Feel free to contact our Customer Support department at support@webse.co.uk and they will be able to further investigate it for you.

Please do contact our Customer Support team at support@webse.co.uk, to check this for you.

Additionally, please keep in mind that if you have received an evaluation from our side and there was no response within 48 hours, the device and payment have been automatically processed.

Our Terms and Conditions: Terms Of Service

In order to redeem your voucher, add the item you are purchasing to your basket, go to checkout, sign in, enter your unique voucher code in the 'discounts' section.

You can use multiple vouchers in one transaction. 

Please note, if your voucher is less than the total amount due you will be able to pay the remainder using another payment method of your choice. If your voucher value is above the total amount due, you will receive an email containing your new voucher (your change) once the order is complete.

You can gift your vouchers to whoever you like. Please note, BS Exchange are the only sellers of our vouchers, any vouchers sold or purchased by third-parties are bought/sold at your own risk. 

BS Exchange will deem the ‘owner’ of the voucher to be the person who is in possession of the voucher & uses it to make a purchase. 

We are the sole issuers of BSE Vouchers & we cannot accept any liability for vouchers bought privately outside of BS Exchange.

You will be paid within the same day that we process your device. If there are no errors on your order this will be the same day we receive the device, Monday - Friday, excluding weekends and bank holidays!

Payments are sent at the end of each day and usually arrive instantly to the email registered on your account (please check your junk/spam if you do not see it in your main inbox).

If your device does not match the description submitted we will contact you with an updated quote or a rejection notice. Please ensure you describe your device honestly and correctly to avoid any delay.

Please refer to our Terms & Conditions for further detail.